HP laptop batteries overheating leads to recall Laptops sold between December 2015 and December 2017 may be powered by a battery that's prone to overheating or even melting. HP Fax 1040 and 1050 were recalled on January 31, 2012 in Canada, Mexico and U.S.A, and HP Fax 1010 and 1010xi were recalled on June 28, 2008 for Canada, Mexico and U.S.A. Here's the current list of potentially affected HP models: It's worth repeating: If you checked your battery when the recall was first announced and received the all-clear, HP says you need to check again. 1-888-202-4320. If necessary, purchase and install a replacement battery . UNITED STATES. Product Recalls – Please READ. HP urges customers to recheck their batteries, even if they did so previously, and were told they were not affected. North America Local Country Name. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only. How to recall: Contact Lenovo for a free replacement at (800)-426-7378 from 9 a.m. to 5 p.m. These batteries are not customer-replaceable. Affected HP customers are eligible to receive a rebate for qualified products. 78,500 laptop batteries are to be recalled after eight new reports of battery packs overheating, melting, or charring. Back in January 2018, HP issued a battery recall covering 50,000 laptop batteries which had the potential to overheat and become either a burn of fire hazard. Click on the link below to Download HP Battery Validation Utility. The download link is located in the Getting Started section, under the Download HP Battery Validation Utility heading. HP is recalling 78,500 laptops due to a battery overheating and subsequent fire risk, extending a recall that it first announced in January 2018 that involved 50,000 devices. Customers should cease use of affected batteries immediately. Once in Battery Safety mode, instructions will be provided to get the battery replaced by HP free of charge. Monday - Friday (8 am - 7 pm CST) UNITED STATES. As previously mentioned, the old process required to find and enter your device's serial number into a dedicated webpage. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. HP will provide free battery replacement services by an authorized technician. The potentially affected batteries may have been shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 (430, 440, 450, 455, and 470)), HP x360 310 G2, HP ENVY m6, HP Pavilion x360 15 inch, HP 11 Notebook Computers and HP ZBook (17 G3, 17 G4, and Studio G3 & G4) Mobile Workstations sold worldwide from December 2015 through October 2018. Consumer Reports explains how to find out if your device is affected, disable the battery, and request a replacement battery. Customers should cease use of affected batteries immediately. HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damag… ET Monday through Friday or through the company's website. At the time, HP published the steps you needed to use to check your if your laptop's battery was impacted by the recall. The program has been expanded to include additional batteries that were shipped with the same notebook products. You can download the tool from the recall website here. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support. Recalls and Advisories . HP has expanded its laptop battery recall to include an additional 101,000 units, including devices in the US, Canada, and Mexico, after reports of … This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. From the more than 150,000 units recalled last year, the company recently added another 78,500 … 2018. 2018. UNITED STATES. Now in January 2018 it's again recalling laptop batteries that are at risk of overheating. Before ordering a battery, you need to know the product number of your notebook to determine the part number of the replacement battery. Phone# Hours. Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.