Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Best, Lorraine Brule Global Customer Service at Regus. Transparency is very important to us, and all services can be opted in/out through your online account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I called Regus account desk and Dom S. got my call. I have been renting an office space at Regus in Kings Hill for over 12m now. Where appropriate, well also take steps to prevent the situation from happening again. As you can see from your statement of account, available online (e.g. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. If you refuse to pay their bogus invoices they will send you to collections. Its an automated process. We appreciate your business. They still continue to send invoices with no one responsible to be there to answer. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Ts and Cs apply. Best regards,Michelle Spire. Once they sell you something that will be the end of you being treated as a valued customer. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. This company bills you for services you do not use. And of course, they just charged me $244 for November. The company left an official comment to this complaint. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. We did not put a "2000 dollars bill in front of you". They still continue to send invoices with no one responsible to be there to answer. GO LITERALLY ANYWHERE ELSE. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Please remember that the retainer is refundable at the end of your agreement. That exception is made on the understanding that an additional service retainer is payable. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? She promised me that I could get it on October 19 because it took 48 hours. The retainer fee doesn't guarantee a successful outcome. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have been renting an office space at Regus in Kings Hill for over 12m now. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. We have checked and cannot find any payment details set up in your account. They are scammers, and incredibly dishonest. Work wherever you need to with flexible access to our global network of workspaces. We find it very unfair that for this reason you post a very visible, insulting and untrue review. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. BBB Business Profiles are subject to change at any time. Such companies should not exist. After being in my new office they are increasing rent by 8.7%. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. GO LITERALLY ANYWHERE ELSE. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Regus are not transparent with their pricing. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. And whatever the future brings, were able to handle that too. I was a customer with a licensing agreement set to expire on December 31, 2022. (Update) Do not delete my post! So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This company bills you for services you do not use. Dont lie to customers. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. same goes with debt collector from malaysia that emailed me abt 3 months ago. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. They charge your card for amounts more than stipulated on invoices! They often do so without adequately considering the effect these changes have on people within the organization. Requesting your refund is easy. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Avoid at all costs. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Regus does not communicate with customers via telephone. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Changes in an organization are about more than just policies. I could talk with Myesha. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Ts and Cs apply. I would like to help you further in this matter but haven't been able to identify your account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It took almost 2 months. I would recommend that anyone considering using this company to think again! They are about people. Regus always emphasized that it keeps its policy. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. This is really bad customer service. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Interested in a new product or service? If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Contact the organizer to request a refund. Verification can help ensure real people write reviews about real companies. I cannot stress enough the lack of professionalism and poor service. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. This complaint was posted by a verified customer. Sandra promised me to escalate my procedure below, however, when could I get it safely? * All prices shown are valid at the time of inquiry, based on 24-month contracts. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. This company has the worst customer service I have ever experience in my life. [protected]@regus.com but did not receive reply. We have a team of specialists available 24/7 to help you find the best solution for your business. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Weve cut the cost of selected workspaces* for a limited time only. Regus helps businesses find and create the right workplace for their people. Find out how we combat fake reviews. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. We also ensure all reviews are published without moderation. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Customer Reviews are not used in the calculation of BBB Rating. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. September 14 They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Hard revenue focused. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. He hung up my phone rather than transferring my call to them. Available for as little as a day, or as long as you need. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. $5520 Service Retainer on file. We pay those as well. When could I get my retainer back? Lease period: April and May 2018 October 19 Need to find a different location? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. No staff available for contacting on the event day. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. I realized that my 'request for a retainer' of my account portal had been disappeared. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Trustpilot is assessing this review in accordance with our flagging process. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. It is clean and smart and well organised. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. She replied to me by email that my case had been started. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Their billing is confusing, they billing customers one month ahead. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. ive been trying to get my money back ever since. Eventbrite page will show up only the start dates of all training sessions. However, we will ask you to go through some security steps as part of our fraud-prevention policy. We ask all our customers to add an automated payment method to their account. We may have received incorrect data. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I couldn't get my retainer and called them. Prices are subject to change and will vary depending on the specifically selected products and services. How BBB Processes Complaints and Reviews. Turned up at 450 Bath Road, Heathrow. Regards, Sandra Melody Head of Customer Services Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Do not delete my post, I will copy and paste it to spread again and again. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. I will be taking legal action if this is not returned within 28 days (31/03/2023). Manage all of your workspace and business needs. I would love the opportunity to help further but havent been able to identify your account. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I was using virtual office space. Receptionist only can communicate by email, even for the most important things for your business. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Here are 8 tips for writing great reviews. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. October 23 Any that you do not require can be opted out through your online account. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Receptionist only can communicate by email, even for the most important things for your business. Flexible Workspace Designed Around Your Needs. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. 5. Signed up for a membership because I needed a private office for a few days. This review was chosen algorithmically as the most valued customer feedback. (Sandra, I used the portal at first, however, your system made an error.) Find out how we combat fake reviews. BBB Business Profiles generally cover a three-year reporting period. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. but when u need support / CS to talk and solve ur problems its literally non existant. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. 4. We will then confirm your retainer refund date and amount in return. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Our advisors are ready to help you find the right place for you. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Were clear about this from day one. I was using virtual office space. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I sent an email to Briana and asked how my process going on? The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Requesting your retainer refund is very easy: simply log into your online account (i.e. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. No staff available for contacting on the event day. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Give your team a place to focus, thrive, and grow, while we take care of all the details. Requesting your retainer refund is very easy: simply log into your online account (i.e. If you need further help, pleasespeak with our team member who is already in touch with you. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. After investigating we noticed that your online request was missing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. After being in my new office they are increasing rent by 8.7%. The complaint has been investigated and resolved to the customers satisfaction. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Become better managers and business leaders by achieving optimal personal and business performance. Get Regus reviews, rating, hours, phone number, directions and more. Once they sell you something that will be the end of you being treated as a valued customer. Trustpilot is assessing this review in accordance with our flagging process. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Manage your Regus account in one place and make bookings on the move. Hi Stephen, Requesting to have your retainer refund is an easy process. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Contact: +65 [protected] Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. We ask all our customers to add an automated payment method to their account. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. The complaint has been investigated and resolved to the customers satisfaction. think about how low this company is. Paid for parking online and have now received parking ticket from private company. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Access our global network of workspaces and business lounges as often as you need. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. It is IMPOSSIBLE to get them to stop charging. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. We pay those as well. At the end of your contract, they will automatically renew you without a signature and without consent. The complaint has been investigated and resolved to the customer's satisfaction. It goes against our guidelines to offer incentives for reviews. I already enter my bank information twice. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! If you need further help, pleasespeak with our team member who is already in touch with you. Suggested companies are based on peoples browsing tendencies. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? www.myregus.com) and go to the End Agreement section. Your agreement end date is not until 10/31/2021. If you have a helpdesk contact, we would expect a 24hours reply. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Professional rooms for your next training session, interview, or pitch, wherever you need it. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps.
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