- Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. '&charset='+document.characterSet : '')); As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Enter a return merchandise authorization number, if you use them. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Returns not accepted is outdated online. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. That decision is for him to be allowed to return it. See our Partial refund guidelines for more details. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. How to issue a partial refund after the item is returned. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. document.write ("?zoneid=4"); You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. No support for sellers in these cases. Select your reason for the return. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Add a message to the buyer explaining why the refund wasn't full. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. You can also find more information in our full article below. This is the loophole. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. The return is treated as if the item didn't match the listing. Some returns may remain open for up to 35 business days. I appreciate it. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. var m3_u = (location.protocol=='https:'? Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. So let me get this straight? Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Per the seller's return policy in the listing You can either: - accept the return and provide the buyer with a return label. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. This is a good option for low-value items. Coverage, eligibility requirements, and exclusions. The seller is required to respond and provide a solution to the buyer's issue. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. As a no returns seller, I still get the option to accept a SNAD. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. A few days later I receive a not as described PayPal claim. I denied the request, now Im pretty much waiting for negative feedback :(. It may only be used to recoup losses when an item is returned used or damaged. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I was not trying to show how it 'benefit a buyer". The item was shipped and confirmed as delivered. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. a part of. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. I have an email that I have never seen in my 20 years at eBay. eBay Money Back Guarantee covers most transactions on eBay. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Buyers can find estimated delivery information in their Purchase history. if (!document.MAX_used) document.MAX_used = ','; If I accept it, I can still require a return of the item & always do. Copyright 1995-2023 eBay Inc. All Rights Reserved. You accept returns in your policy and the buyer changed their mind about a purchase. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Its out of their hands at this point as the buyer filed the PayPal claim. This can be useful when the buyer isn't completely satisfied with their purchase. Tip I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. var m3_r = Math.floor(Math.random()*99999999999); Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. What if any recourse do I have in this situation. Fill in the total refund amount (s) and the return reasons. Go to your preferred carrier's website and purchase a label. Most sellers don't understand this. var m3_r = Math.floor(Math.random()*99999999999); This is a good option for low-value items. Create an account to follow your favorite communities and start taking part in conversations. If we're asked to step in to help, we may ask the buyer to return the item to you. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? You accept returns in your policy, and the buyer changed their mind about a purchase. You have 3 business days to respond to the request and resolve the buyer's issue. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Add a message to the buyer explaining why the refund wasn't full. Currency exchange rate applied to refunds. I have a chrome plugin that replaces buyer with seller and seller with buyer. var m3_u = (location.protocol=='https:'? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Also a seller you are always going to have bad buyers here and there, its. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. I've tried sending messages, and all he says is "it doesn't work". However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If we're asked to step in and help, we may ask the buyer to return the item to you. You can choose to add a message to the buyer. They also state that they cant guarantee the condition of the item being returned. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Buyers can always submit a return request, even if your returns policy says you don't accept returns. if (!document.MAX_used) document.MAX_used = ','; How to go about returning an item when a seller doesn't accept returns? Tip. Also this makes the process require the buyer send the item back instead of filing a claim. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Proof that the buyer collected the item If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Read theSeller protections policyto find out how to qualify to issue partial refunds. If the buyer does not ship the return by the specified date, eBay may close the return request. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Buyer takes blurry 1990s cell phone photo and returns a different item. If an item is returned used or damaged, it may be appropriate to give a partial refund.
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