We reserve the right in the future to charge a fee for the use of Patient Portal. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Please click OK to continue your session. For your safety and security, your session is about to be logged off due to inactivity. Patients can message their doctor or provider directly and connect with their healthcare team! Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We are not required to agree to your request, and we may say "no" if it would affect your care. Cookies are used for system performance functionality. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You need to select the Accounts icon in the lower right navigation bar. athenahealth is unable to respond to general support inquiries sent to this email address. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Your provider's office will make every effort to respond to your messages within a timely manner. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We are allowed or required to share your information in other ways . Please check periodically for updates. Please check periodically for updates. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Select the message type from the dropdown options based on the topic of your question. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Why doesn't anything happen when I click on a medical form? Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. After you verify your identity, the Patient Portal home will open. You will see a toggle switch under Security titled Face or Fingerprint. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. If you are experiencing a medical emergency, call 911. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Practice Entities have no control over the security or privacy practices of these external websites. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. For iOS devices: athenaPatient requires OS versions 15.x or above. This is to ensure that its providing the best quality experience possible before distributing it more widely. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. It is at your provider's discretion to make test results available. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Navigate to the Account screen by clicking Account in the bottom navigation bar. Why doesn't anything happen when I click "View Detail" or "View Receipt?". For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Collect more of what youre owed faster with services that support billing efficiency. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. If you don't agree, don't use the Patient Portal. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. How do I turn biometric authentication on/off? trouble logging in, password assistance, access to family members information etc.) When you click the. Please do not expect a response on weekends or holidays. If the issue persists, please report it by clicking Profile in the bottom navigation bar. The patient portal now exists in Spanish. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. For Android devices: athenaPatient requires OS versions 10.x or above. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. To log into athenaPatient, use the email and password for your Patient Portal account. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We were unable to save your data. All communications between you and your provider's office are carried over a secure, encrypted connection. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Who Can Access the Patient Portal. Follow these instructions to reset your password. Below you will find answers to commonly asked questions concerning the website. We must follow the duties and privacy practices described in this notice and give you a copy of it. How do I edit how my contact preferences for different types of notifications? Relieve your team of administrative work and let us complete it more quickly and accurately. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. for more information about an FDA recall. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. How do I register for the Patient Portal? Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. One connection at a time. Please try again later. How do I register for the Patient Portal? The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Example: A doctor treating you for an injury asks another doctor about your overall health condition. How do I know which providers share data (appointments, messages, test results, etc.) When you click the. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Example: We use health information about you to manage your treatment and services. Innovating healthcare. Select your provider and office location. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Freely exchange data and have it curated for direct integration into your workflows. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Make a quick and easy payment online using the QuickPay Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. that you are authorized to address the patient's billing matters. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. This will bring up a list of all the test results you have received. athenahealth reserves the right to make periodic updates and revisions to this Policy. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. The Portal does not respond to web browsers' Do Not Track signals. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. For the best experience when using our site, please update to the latest version. A convenient and secure way to deliver virtual care to your patients. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Why is the athenaPatient app only available to patients of specific customers right now? Start by clicking the button below, and logging in with the email and password you already use. athenahealth is your provider's trusted billing partner for secure online payment. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The industrys most adaptable, network-enabled suite of healthcare solutions. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. It looks like you are using an outdated version of your internet browser. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. How do I ask a question about my account balance? We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Thank you for downloading athenaPatient! In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. If you tell us we can, you may change your mind at any time. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Ask us how to do this. A link to reset your Patient Portal password has been sent to. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. . Any questions, complaints, or claims related to any product should be directed to the appropriate third party. This will bring up a detailed view of the results. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Select your provider and office location. Yes. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. We will say "yes" to all reasonable requests. Ive logged into athenaPatient, but it says my provider isnt supported yet. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. How do I view messages and/or responses from my provider? We only get paid when you do, so you know your success is our top priority. Urgent matters should not be dealt with via the Patient Portal. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Dial 911 in the case of a medical emergency. Urgent matters should not be dealt with via the Patient Portal. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Wait a minute or two, and then try again. We typically use or share your health information in the following ways. Can I access my Patient Portal from the athenaPatient app? You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. This website and Patient Portal contain links to websites operated by other parties. How do I schedule an appointment through athenaPatient? Below you will find answers to commonly asked questions concerning the website. Please try again in a few moments. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. trouble logging in, password assistance, access to family members information etc.) You have the ability to accept or decline cookies. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Please notify us immediately if you believe the security of your Portal account may have been compromised. However, we are working on adding more features to the app soon. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. You understand that Patient Portal provides you with online access to some clinical information about you. How soon can I expect a response from my provider? Get answers to patient FAQs and access tools that can help you on your journey. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Example: A doctor treating you for an injury asks another doctor about your overall health condition. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Yes. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. This feedback form is a one-way communication system. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. If you need to speak with the office sooner, please call the office directly. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. What do I need to access the Patient Portal? You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities.
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